Modern Digital Workspace Implementation at Grupo Universal

Project Description

INSURANCE

A modern, responsive and dynamic workspace. SharePoint and Yammer provided the perfect combination for the centralization of Grupo Universal’s internal communications. Achieving a reduction of 65% on internal emails, 60% in paper usage, and 47.75 hours’ reduction in vacation request process.

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For the past 50 years, “Grupo Universal” has been the primary insurance provider in the Dominican Republic market. They offer a wide variety of products in the insurance, economic and financial service industries.

CHALLENGE

With six subsidiaries and 2K+ employees across the country, the group was facing critical operational issues in their day-to-day tasks. These issues included lack of communication between subsidiaries and employees, extensive internal processes, misinformation and out of control printing and storage costs.

At that time, they already had the Office365 licenses, however, they were using it as an intranet access point for their SharePoint Server 2007; their portal was unresponsive and outdated.

Due to their significant role in the economic sector, they need to step forward into new technologies and distinguish themselves as innovative leaders in the industry. They needed to incorporate changes that included the imperative need to modify the employee manual processes and streamline the way they create, submit and approve corporate clientele documentation.

“Grupo Universal” had the urgent need to improve their overall collaboration across the company. They needed a collaboration platform that could be easily accessed anywhere and on any device. Their current system was only accessible through a VPN connection, and only 5% of the employees could access their intranet portal.

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Implementation” case study.

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PERFORMANCE

INVID implemented the Sharestacks BRAND in their SharePoint environment, allowing them to save money and time. Sharestacks BRAND is a template for SharePoint that allows for the transformation of an intranet portal, making it responsive, personalized and modern in just hours.

Their brand guidelines were fundamental to the company, so with Sharestacks BRAND, we gave Grupo Universal’s intranet a unique, responsive, and dynamic design.  These tools from Sharestacks BRAND enabled efficient management of their data & information, simplified how employees worked together and how they found and shared the information by streamlining business processes.

FACTS

Thanks to the incorporation of BRAND, Grupo Universal was able to achieve:

THE SOLUTION

In combination with SharePoint, Yammer also was implemented as part of the project, maximizing the use of their Office 365 licensing investment. These tools allowed “Grupo Universal” employees to locate information faster without wasting time and be more effective with the email usage. SharePoint is a web-based collaborative platform that integrates with Microsoft Office. SharePoint Online worked as a gateway for publishing electronic forms and workflows that automates and efficiently performs administrative requests for vacations, purchasing, and include or update corporate policies and procedures among other functionalities.

Yammer is a private platform for enterprise social networking. Originally developed as an internal communication system, the site allows for business users to easily collaborate with one another to meet business needs.

Yammer gave an aggregated value to the company by changing the corporate culture. It changed how employees communicated while creating networks, teams, by placing opinions and ideas on a social platform that enabled interaction with all management levels.

As part of the intranet template, another convenient functionality that was added was the congratulation Yammer post automation for birthdays and employment anniversary, integrating SharePoint with Yammer. Dates are maintained on a SharePoint list, and the congratulations messages are posted automatically in Yammer.

This way, employees and managers alike were able to celebrate each other’s birthdays and celebrations.

Yammer is a private platform for enterprise social networking. Originally developed as an internal communication system, the site allows for business users to easily collaborate with one another to meet business needs.

Yammer gave an aggregated value to the company by changing the corporate culture. It changed how employees communicated while creating networks, teams, by placing opinions and ideas on a social platform that enabled interaction with all management levels.

As part of the intranet template, another convenient functionality that was added was the congratulation Yammer post automation for birthdays and employment anniversary, integrating SharePoint with Yammer. Dates are maintained on a SharePoint list, and the congratulations messages are posted automatically in Yammer.

This way, employees and managers alike were able to celebrate each other’s birthdays and celebrations.

SharePoint and Yammer were the perfect combinations for the centralization of their internal communications and a necessary change in their organizational culture. These facilitate decision making, supports business productivity and improves customer service. Previously only the Process and Administration Departments had a presence on the intranet; now they also include IT, HR, Marketing, and Finance.

TESTIMONIALS

“We all have a voice; we all have a space to be able to express ourselves with Mi Universal Plus”

Christy Luciano, Director of Corporate Communications

No matter where we are located we can share information about a certain subject or make decisions about a situation that arises.

Florangel Suero, Processing Director

With the implementation of the corporate intranet in SharePoint Online and Yammer we developed virtual working groups that allowed employees to work collaboratively.

Rafael E. Izquierdo, Administrative Vicepresident

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