BY: ALBERTO LUGO

To our valued clients;

As we navigate through these unprecedented and cautious times, the health and safety of the INVID community — clients, staff, and partners — is paramount. We are tracking closely recommendations provided by our public health authorities to prepare and respond to the rapidly changing climate. While you have been inundated with information about COVID-19, this message will address options for engaging with your INVID team and a potential resource for our small business clients who may be impacted by reduced sales during this time.

Engaging INVID
Thankfully, much of our work can be completed remotely. If you prefer to reschedule any of our in-person meetings to virtual meetings, please let us know, and we will send you an invitation to a video conferencing platform. We have instituted a work-from-home policy to ensure that our client services team members will continue to provide services. These team members will be working remotely on secure laptops with full-disk encryption, end-point protection, as well as access to connect to our network using a secure VPN tunnel.

For work that must be completed on-site, as a team, we are taking the following precautions. Any staff who may experience fever, cough, or shortness of breath will not come to work until they are well. Additionally, our team has enhanced cleaning protocols to reduce the risk of transmission within our office space and while working in your spaces.

Resource for Small Business
Of course, the situation is also impacting our business community. From conversations we have had with some of you, we have heard that sales have already been affected. For our small business partners, we wanted to share that the U.S. Small Business Administration (SBA) is offering designated states and territories low-interest federal disaster loans for working capital to small businesses suffering substantial economic injury as a result of the Coronavirus (COVID-19). SBA’s Economic Injury Disaster Loans offer up to $2 million in assistance. They can provide vital economic support to small businesses to help overcome the temporary loss of revenue they are experiencing. For additional information, please visit the Small Business Administration’s website or contact the SBA disaster assistance customer service center at 1-800-659-2955 (TTY: 1-800-877-8339) or e-mail disastercustomerservice@sba.gov.

Thank you for entrusting INVID to meet your software development and process automation needs. Please reach out to me with any questions or concerns as we move through these uncertain times.