Government, Custom Software

Early Intervention Electronic System

The centralized electronic system has revolutionized early intervention services by unifying key stakeholders into a secure digital platform.

Early Intervention Electronic System

This upgrade exemplifies how automation and secure authentication can modernize government workflows, ensuring fairness, transparency, and greater public trust.

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Project info

  • Service: Custom Software
  • Industry: Government
  • Reviewer position: Apps Manager
  • Location: San Juan, PR

Feedback Summary

The new system has significantly improved operational efficiency by automating the assignment of cases, preventing arbitrary selection of documents, and ensuring a fair and consistent workflow. Registrars now access documents pending their approval through secure digital fingerprint authentication.

The Story

For over two decades, the early intervention services system in Puerto Rico operated under a manual model to manage data on infants with developmental delays and their families. Despite the dedication of professionals, this outdated method became unsustainable as service demands grew and requirements became more complex. Paper-based records, fragmented communication channels, and a lack of centralized oversight led to inefficiencies in service coordination and delays in delivering timely care. Professionals struggled to maintain accurate, up-to-date records while complying with evolving legal mandates.

The Problem

The manual system led to significant inefficiencies in coordinating services, often causing delays in delivering appropriate care to each child. Tracking developmental progress was inconsistent, undermining the effectiveness of interventions.

Program administrators faced significant challenges in maintaining up-to-date records that complied with legal standards. Information was decentralized, making it difficult to personalize services or respond effectively to the needs of individual families. Moreover, the absence of a reliable time-based compliance mechanism hindered the ability to monitor service delivery timelines and ensure timely support.

The Results

To resolve these issues, a centralized electronic system was developed and deployed across the island. This digital platform combines all key stakeholders into a single, secure ecosystem that ensures a coordinated, multidisciplinary, and family-centered approach. The system includes a centralized database for storing relevant case information, automated tools for digitizing documentation and reports, and service management features to support scheduling, monitoring, and compliance tracking.

With real-time interaction between families and providers and a specialized module to track time-based compliance by child, provider, and local program, the platform enables proactive assessments and timely interventions, revolutionizing how early intervention services are delivered.

The Story

KARIBE is a groundbreaking web application developed for the Department of Justice of Puerto Rico to revolutionize real estate transactions on the island. KARIBE has transformed an outdated and inefficient process into a seamless digital experience by digitizing and centralizing property records.

In just two months after launch, the platform generated over $5 million in revenue and empowered over 15,000 government users with access to over 260,000 digitized documents. KARIBE is now a benchmark for digital transformation in the public sector.

The Problem

For decades, accessing or registering property records in Puerto Rico required in-person visits to one of the 29 Property Registry offices. This manual and fragmented process led to long delays, administrative inefficiencies, and significant lost revenue.

It also complicated interagency coordination, as key government entities like the Treasury Department and CRIM operated in disconnected silos. Legal professionals, citizens, and agencies alike struggled with paper-based systems, limited access, and the inability to act quickly on transactions.

The Results

KARIBE was built as a secure, scalable web platform that fully digitized Puerto Rico’s Property Registry and unified five major agencies—including the Department of Justice, Treasury, Planning Board, CRIM, and OGPe—into a single digital ecosystem. The system offers 24/7 online availability, real-time access to property records, and over 260,000 digitized documents. It allows digital submission of PDF documents, enables online payments and digital signatures, and sends automated email alerts for registration issues.

By simplifying 10 critical real estate processes and integrating Microsoft technologies such as SQL Server 2014, Azure backup, and a responsive single-page application developed with MVC, Jade, and Bootstrap, KARIBE modernized the entire experience. Within its first two months, the platform generated $5 million in revenue. It attracted over 15,000 users, fully covering its investment and transforming real estate transactions into a streamlined, transparent, digital process.

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Delay reduction
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Family engagement
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Documents digitized
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Active users

Excellent service from the team, who patiently accommodated all our requests. The data system will simplify many processes that we currently handle on paper.

Dorell Santiago, Department of Health of Puerto Rico