For over two decades, the early intervention services system in Puerto Rico operated under a manual model to manage data on infants with developmental delays and their families. Despite the dedication of professionals, this outdated method became unsustainable as service demands grew and requirements became more complex. Paper-based records, fragmented communication channels, and a lack of centralized oversight led to inefficiencies in service coordination and delays in delivering timely care. Professionals struggled to maintain accurate, up-to-date records while complying with evolving legal mandates.

The manual system led to significant inefficiencies in coordinating services, often causing delays in delivering appropriate care to each child. Tracking developmental progress was inconsistent, undermining the effectiveness of interventions.

Program administrators faced significant challenges in maintaining up-to-date records that complied with legal standards. Information was decentralized, making it difficult to personalize services or respond effectively to the needs of individual families. Moreover, the absence of a reliable time-based compliance mechanism hindered the ability to monitor service delivery timelines and ensure timely support.

To resolve these issues, a centralized electronic system was developed and deployed across the island. This digital platform combines all key stakeholders into a single, secure ecosystem that ensures a coordinated, multidisciplinary, and family-centered approach. The system includes a centralized database for storing relevant case information, automated tools for digitizing documentation and reports, and service management features to support scheduling, monitoring, and compliance tracking.

With real-time interaction between families and providers and a specialized module to track time-based compliance by child, provider, and local program, the platform enables proactive assessments and timely interventions, revolutionizing how early intervention services are delivered.