Solution Purpose-Built for Key Municipalities Now Commercialized for Use Across Public and Private Sectors

SAN JUAN, Puerto Rico, Oct. 29, 2026 – INVID Group, a U.S. nearshore provider of custom software and artificial intelligence (AI) services and solutions, today announced the availability of Alertia, a mobile platform for emergency management that helps organizations across private and public sectors maintain communication, provide necessary information, and effectively manage crises and situations, such as natural disasters or responses to criminal activity, in real time.

Compatible with iOS and Android devices, Alertia includes three key modules:

• An emergency button that allows users to instantly send alerts, which are managed in a central portal.
• Plan2Ops, a system for digitizing and managing emergency plans.
• A module for sending mass notifications directly via push notifications.

“Emergencies don’t wait, and organizations – whether public or private – can’t afford to rely on outdated, fragmented processes when the safety of their people and the continuity of their operations are at stake,” said Alberto Lugo, CEO, INVID Group.” Alertia was created to give organizations a faster, more coordinated way to prepare for and respond to critical incidents. By bringing emergency plans, real-time alerts, employee status updates and response coordination together in one platform, Alertia helps organizations turn a plan on paper into action when every second matters.”

Key Capabilities of Alertia – All-in-One Incident Emergency Management Solution

• Emergency button: With the push of a button, employees and other users can send instant alerts to the organization’s security personnel, who can track their location, initiate real-time communication and coordinate an immediate response.

It offers four customizable alert buttons depending on the type of emergency – from hurricanes and other weather-related incidents to hostile situations.

• Plan2Ops: Allows organizations to automate responses to critical situations, plan and execute protocols, assign tasks (including GPS location, and attachments), send automatic instructions and monitor progress in real time via chat and other notifications. Plan2Ops also generates comprehensive reports after each activated plan for analysis and continuous improvement.
• Mass Notifications: Allows organizations to send alerts to users instantly via push notifications, SMS, email or phone. Users then can respond to status requests and mark themselves as secure. Organizations also can preconfigure templates for common alerts or announcements to streamline the process.

Alertia is hosted on Microsoft Azure’s trusted cloud infrastructure, and is bilingual (English/Spanish) and meets the WCAG 2.1 accessibility standard. It also uses geolocation services and relies on familiar mobile features such as push notifications and in-app chat.

Alertia in Action Supporting Key Municipalities

Municipality of San Juan, Puerto Rico

The Office of Comprehensive Women’s Development serves residents in San Juan who are experiencing domestic or sexual violence or stalking. The organization includes a multidisciplinary team of psychologists, social workers and a legal unit. While it had a 24/7 manned hotline for support, it knew it needed to provide more immediate and expanded support, with the ability to identify real-time locations of victims to dispatch needed help.

INVID developed a custom version of the Alertia, which the office named CONTIGO. Using the Alertia button on any mobile device, the system provides responders with a comprehensive profile of the person requesting assistance along with any legal orders so that help can swiftly be sent along and documented – even if the participant is out of the country. Participants have said that the app has saved lives and given them a sense of safety in moments of need.

Alertia is also in use in another municipality in Puerto Rico, supporting a program for domestic violence victims. The platform lets users send alerts directly to municipal police, and its use has led to case resolutions and convictions.

About INVID

Founded in 2003, INVID is a Puerto Rico-based nearshore provider of custom AI and software solutions and services that create measurable value for government and enterprise customers across the U.S. INVID has become the partner of choice for organizations needing to re-engineer their systems and processes to increase profitability, boost user experience and seize new market opportunities. It leverages a multidisciplinary team of world-class software engineers and developers, data scientists and design experience leaders to create solutions addressing cloud transformation, AI innovation, application modernization and mobility. INVID is a HUBZone-certified company, a federal program that gives businesses in under-utilized areas a chance to succeed and contribute to the growth of their local economies.