BANKING
MORTGAGE LEAD MANAGEMENT SYSTEM
INVID developed a custom software where loan officers can fill out electronic forms with a client’s information to get an accurate estimate of the amount they can be granted. With a secure database, all the information can be stored and used for further reports.
First Bank is the first Savings & Loan institution founded in 1948. The company provides financial services for retail, commercial and institutional clients in Puerto Rico, U.S. Virgin Islands, British Virgin Island, and Florida.
CHALLENGE
As one of the leading banks in the country, FirstBank receives a high volume of requests for mortgage loans. This involved various processes and questionnaires in a decentralized system, making it complicated for mortgage agents to follow up on cases.
FirstBank wanted to have a well-structured database that would allow them to provide clients with a quick and accurate estimate of how much they could be loaned, the percent interest, and other things, before even beginning a formal loan application process.
THE SOLUTION
After analyzing together their needs and challenges, our INVID team began to work to develop a controlled database of prospective customer transactions received through their call center and loan officer contracts channel.
Since the product’s launch, FirstBank sales department saw 30% increase in sales thanks to effective management and monitoring.
Our solution consisted of a Mortgage Lead Management System, where loan officers can fill electronic forms with the applicant’s information and obtain an estimate of the amount of money they can be granted. Simultaneously, this information is stored in a secure database for easy access for follow-ups, reports, and more.
Reports provide employees with a clear and accurate view of the number of requests submitted and essential information to different documentation processes. With this solution implemented, all loan officers can offer leads a preliminary estimate before submitting an official request that may affect the client’s credit score.
THE BENEFITS
Marketing tool/Cross selling
Referral tool
Leads Report
Employees Projections
Follow-up system
Integrates with Mortgageware/E3
TECHNOLOGIES
TECHNOLOGIES
ASP .NET
SQL Server
TESTIMONIALS
“After analyzing three company presentations, we selected INVID because they presented the most through strategy to fulfill our needs. INVID provided ideas not considered initially, which helped us integrate additional information from clients for a better analysis during the evaluation of the mortgage transaction.”
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