Feedback Summary
A crisis response project, speed was a priority during this engagement, and INVID delivered. The team quickly identified talented staff members, impressing both the vendor as well as the health department. Along the way, they were flexible, responsive, and reliable.
“I was very impressed with the resources they were able to bring forward for the position.”
Project info
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The Review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
I’m a senior specialist at the Association of Public Health Laboratories. We support other public health laboratories in the US and globally.
What challenge were you trying to address with INVID, LLC?
After Puerto Rico was hit with back to back hurricanes in 2017, we received crisis funding to help them rebuild their lab back to what it was pre-hurricane. INVID supported us in finding resources to do that.
What was the scope of their involvement?
A lot of what we were doing in Puerto Rico was hiring staff. We worked with INVID to be able to identify staff within the jurisdiction that had that specialized IT experience based on needs shared with us by the Puerto Rico Department of Health. That staff worked to get the health department IT infrastructure back up.
What is the team composition?
They hired one staff member, and we worked with one staff member from INVID to manage that person.
How did you come to work with INVID, LLC?
I wasn’t involved in the recruitment, but I believe some of our colleagues had worked with them in the past and knew they had specialized expertise.
What is the status of this engagement?
We worked together from early 2019 until about May 2020, when our contract ran out. The initial contract was only 12 months, but based on the needs of the Department of Health and the contractor’s performance, they requested we extend the contract.
What evidence can you share that demonstrates the impact of the engagement?
Initially, we had plans to hire two resources but based on the project scope, we ended up only hiring one. They were very quick to find the candidates for us and negotiate the contract. That speed was really spectacular because the project itself was a crisis response. It was what we needed.
The Department of Health was very happy with the contractor’s performance, and we were pleased with how responsive INVID as a whole was to our needs.
How did INVID, LLC perform from a project management standpoint?
There wasn’t really a need to use project management tools, as the project was small and we really only needed to manage that one staff person. That being said, INVID was very responsive and skilled when it came to determining the scope of work for that person when we needed to extend the contractor response.
What did you find most impressive about them?
The availability of the staff was excellent. I was very impressed with the resources they were able to bring forward for the position.
Are there any areas they could improve?
There’s nothing that comes to mind. We were able to get the contract in really quickly, and when we had to amend the contract, they were responsive. There’s nothing I would’ve asked for them to do differently.
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